HOW TO CLAIM

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Claims Process

All about has claims authority to handle and settle claims for Santam, Bryte, and a few other Insurers. 

Insurance regulations demand, all clients to submit and sign all claims themselves. Find below claim forms for different types of claims.            

Please remember that all claims must be submitted as soon as possible, but no later than 30 days from the incident. 

We suggest, you take as many photos on your cell phone of damages and scene and submit it to us or to the Assessor for vehicle damages, theft damages, and water damages.

Process and important things to remember ​​

In pursuit of continually improving our claims service, we wish to encourage insureds to consider utilizing an online motor vehicle accident reporting tool on the NATIS website versus reporting motor vehicle accidents at a local SAPS office.

On completion of the reporting process, one will receive a PDF summary, including the Crash report(CR) number, which summary can be forwarded to our office along with the other claim Documentation.

However, kindly note that this tool cannot be used if 

any person was killed or injured in the crash 

The incident was a "hit and run "

5 or more vehicles were involved.

 

The tool can be found here when you enter the site look towards the top right, you will notice the below the choice bar and the reporting tool on the far right 

Please submit / email claims as soon as possible, within 30 days from the incident.

​As soon as we have registered your claim, we will send you an Sms or email. 

We will appoint an Assessor if the insurer requires one as soon as your claim is registered. 

This Maybe a digital assessor or a field assessor. A Field assessor will make an appointment with you. A digital assessor can make use of the photo's supplied of the damages to assess and compile a report.

Normally the Assessor will submit his report to the insurers or ask for further information and documents from you. 

 

The claim will be settled either cash, repair, or replacement. Please note insurers do not like to settle claims cash to discourage fraud. An important note is not to discard any of the items being claimed as the insurance company will lay claim on the items for salvage purposes.

 

If you are not happy with the settlement, or progress on your claim, please email/call our claims manager or our Director (Details below).

If the unfortunate happens and your claim is repudiated, and you do not accept the outcome, please contact the Insurer Complains Line. 

 

 If you are still not happy, you may refer your claim to the Insurance Ombudsman for further mitigation.

CLAIM FORMS

Available for Download Now

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MOTOR ACCIDENT CLAIM FORM

When you are involved in a motor accident you will need the following to institute a claim 

1. Sign and submit a Motor vehicle claim form to our office.
2. Report the accident by the Police and obtain a case number
3. Names, addresses, and telephone numbers of witnesses (if any)
4. Photographs of the accident and extent of injury (if possible)
5. Contact details or insurance details from other parties (if applicable) 
6. Copies of the license of the driver. 
7. One quotation from your preferred panel beater if the vehicle is not drivable, or 
submit photos of all damage zoomed in and out, as well, the license disk and kilometers if drivable.

Desert

MOTOR GLASS CLAIM FORM

When you need to replace your windscreen or have a chip repaired you will need the following to institute a claim 

1. Sign and submit a Motor vehicle glass claim form to our office.
2. The handler of the claim will contact a glass repairer to contact you for replacement or repair.

Shooting

MOTOR THEFT CLAIM FORM

When you are involved in a motor Theft or Hi-jacking you will need the following to institute a claim 

1. Sign and submit a Motor vehicle claim form to our office.
2. Report the accident by the Police and obtain a case number
3. Names, addresses, and telephone numbers of witnesses (if any)
4. Copies of the license of the driver. 
5. One quotation from your preferred panel beater if the vehicle is not drivable, or 
submit photos of all damage zoomed in and out, as well, the license disk and kilometers if drivable. (If the vehicle was recovered)

Fixing the Lock

PROPERTY THEFT OR DAMAGE CLAIM FORM

Insurers will always ask for proof of ownership of items claimed. Note a loss adjuster can be appointed on a claim but depends on the type of claim and size of the claim.

After your claim was introduced to us, start looking for purchase invoices, manuals, remotes, packaging, or photos that can be proof of ownership. 

1. Submit and sign the property claim form
2. Please attach one replacement quotation and /or repair quotation. 
3. If an item is unrepairable, we need a repair quote with specifications on why it is uneconomical to repair and the cause of the damages (for example lightning damage) plus a replacement quotation. 

NON MOTOR CLAIM FORM

This Claim form Should be submitted along with quotations in respect of items claimed.